Terms of use

Last updated: 9 October 2026

DRAFT — not yet in force. These terms will apply from the day purchases open.

These terms apply to the exam preparation service BlueMedia AS provides under the name RERA Exam Ready for the Dubai real estate broker exam (the “Service”). By buying or using the Service you accept these terms in full.

In short: Access is personal and runs continuously from purchase. The guarantee requires active, documented use of the Service (section 9). RERA Exam Ready is independent exam preparation — not affiliated with Dubai Land Department (DLD) or RERA.

1. Provider

BlueMedia AS, Norwegian company reg. no. 933 421 120 (“RERA Exam Ready”, “we”, “us”). Address: Skuteviksbodene 13, 5035 Bergen, Norway. Contact: hello@reraexamready.com.

2. Definitions

• Service — the question bank, mock exams, practice by topic, statistics, support and software we make available for the Dubai real estate broker exam.
• User — the natural person who has entered into the agreement with us.
• Access period — the period the User has paid for (30 or 90 days), counted from completed purchase.
• Official exam — the Real Estate Brokerage Exam administered by Dubai Land Department (DLD).
• Seat — one person’s access. A team licence consists of five seats.
• Study plan — the activity requirements in section 9.2.

3. Agreement and account

3.1 The agreement is concluded when the payment is confirmed by our payment provider and a confirmation has been sent to the User’s email address. By completing the purchase the User expressly confirms having read and accepted these terms in full, including the guarantee conditions in section 9.

3.2 The account is strictly personal. The User must give correct information, keep login details secret and is responsible for all activity on the account.

3.3 The Service is intended for persons aged 18 or over.

3.4 One account per person. Access may not be transferred, rented out, shared or sold. Breach leads to immediate termination without refund.

4. The Service and access

4.1 Access is granted for the period stated at purchase (30 or 90 days) and runs continuously, also when the Service is not used. Unused time is not refunded.

4.2 The User may log in from up to three (3) devices or browsers in the same access period. Further devices may lead to automatic logout or blocking if sharing is suspected.

4.3 The Service is provided “as is” and “as available”. Planned maintenance, temporary downtime and third-party failures do not give a right to a refund or extension.

4.4 Content is updated continuously. We may change, add or remove questions, chapters or features without notice, as long as this does not materially reduce the core purpose of the Service.

4.5 DLD does not publish the exact format (number of questions, time, pass mark) or syllabus weighting of the official exam. We do not guarantee that our content or mock exams match the official exam at all times, and we are not responsible for changes in rules, syllabus or format outside our control.

5. Prices and payment

5.1 All prices are in UAE dirhams (AED) and include 5 % VAT. Card issuers may charge currency or foreign transaction fees.

5.2 Payment is made in advance through our payment provider [merchant of record — to be confirmed]. Access is activated automatically when payment is completed.

5.3 The Service is sold as a one-time purchase without automatic renewal.

5.4 Offers and discount codes cannot be combined or applied to earlier purchases.

5.5 A team licence gives the buying agency five seats that can be assigned to named persons via an activation link. Each seat is personal and cannot be transferred after activation. Each seat runs for 90 days from activation and must be activated within 180 days of purchase. The guarantee in section 9 applies per seat.

6. Cancellation and refunds

6.1 If the User has not logged in or otherwise used the Service, the purchase can be cancelled for a full refund within 14 days by writing to hello@reraexamready.com.

6.2 Digital content is regarded as delivered at first login. After that, refunds are only given under section 9 or where mandatory law requires it.

7. Licence and intellectual property

7.1 All content — questions, answer options, explanations, illustrations, design, source code, trademarks and database structure — is owned by BlueMedia AS or its licensors.

7.2 The User receives a personal, non-exclusive, non-transferable and revocable licence to use the content for their own exam preparation during the access period.

7.3 The User may not: copy, screenshot, download or reproduce content beyond ordinary use of the Service; share or publish content in social media, groups, chats, schools or other services; use content to train or build machine-learning models, scrapers, bots or competing services; reverse engineer or circumvent technical protection; remove copyright or trademark notices.

7.4 Breach may lead to immediate closure without refund and a claim for damages.

8. User obligations

The User shall not share login details; use the Service for unlawful or abusive purposes; manipulate statistics, results, payments or guarantee conditions; upload malicious software or disrupt operation; or give incorrect information to support or in a guarantee claim.

9. Pass guarantee

9.1 The guarantee is a voluntary extra benefit. 30-day plan: “pass or retry free” — extra access as described in 9.4 a). 90-day plan and team licence seats: “pass or your money back” — refund as described in 9.4 b). The guarantee applies only when it is stated at the point of purchase and is in addition to the User’s statutory rights.

9.2 Study plan (active use). To claim the guarantee the User must, during the access period, have:

• completed at least twenty (20) full mock exams in the Service’s full exam setting (at least 50 questions each);
• passed at least ten (10) of the last twelve (12) mock exams before the official exam with a score of at least eighty per cent (80 %);
• answered at least ninety per cent (90 %) of the question bank at least once, including every one of the 10 knowledge domains;
• spread the activity over at least five (5) different calendar days;
• taken the official exam during the access period, or no later than fourteen (14) calendar days after it ended, and on the first attempt after purchase.

Activity that indicates “farming” or automation (very short response times, identical answer patterns, repeated resets, patterns suggesting automation) does not qualify. We use automated and manual checks.

9.3 Documentation and deadline. A claim must be sent in writing to hello@reraexamready.com no later than fourteen (14) calendar days after the official exam and must include: a clear photo or screenshot of the official result from DLD, dated and showing the User’s full name; the User’s registered email address; and confirmation that the User has not taken the official exam more than once during the access period. Claims received after the deadline or without documentation are not processed.

9.4 Fulfilment.

• a) 30-day plan: a new, free access period of thirty (30) days, activated when the claim is approved.
• b) 90-day plan and team licence seat: a refund of the amount the User (or the agency, per seat: one fifth of the licence price) actually paid for the plan, excluding payment fees and excluding DLD’s fees for the official exam.

9.5 Limitations. The guarantee is given once (1) per User, regardless of the number of purchases; does not apply to purchases with a discount above twenty per cent (20 %), gift codes, partner offers or free access; does not apply if the User has breached sections 7 or 8; does not apply in force majeure or where the official exam’s content, format or pass mark changes after the time of purchase; lapses if the User took the official exam before the requirements in 9.2 were met.

9.6 Annual renewal test prep (90-day plan). [DRAFT — owner to confirm] The 90-day plan includes one free refresher access period of thirty (30) days, which the User can activate within twelve (12) months of purchase to prepare for the annual test that DLD lists as a condition for renewing the broker card.

9.7 We make the final decision on whether the conditions in section 9 are met. The decision can be brought before the courts under section 15.

10. Suspension and termination

10.1 We may suspend or close an account with immediate effect and without refund if the User breaches these terms; there is justified suspicion of sharing, cheating, automated use, payment fraud or other abuse; or the User gave incorrect information at registration or in a guarantee claim.

10.2 The User can close the account at any time but has no right to a refund for remaining access beyond what mandatory law provides.

11. Limitation of liability

11.1 We are not responsible for whether the User passes or fails the official exam. The Service is a study aid.

11.2 We are not liable for indirect loss, including lost commission or income, lost working time, costs of a new official exam, delayed broker card issuance or other consequential loss.

11.3 Our total liability is limited to the amount the User paid for the access period in the twelve (12) months before the claim arose.

11.4 These limitations do not apply to intent or gross negligence or where mandatory law does not allow them.

12. Changes to the terms

Changes that are not materially to the User’s disadvantage take effect on publication. Changes materially to the User’s disadvantage are notified by email or in the Service at least thirty (30) days in advance.

13. Force majeure

Neither party is liable for failure caused by circumstances beyond its reasonable control, including war, natural disasters, pandemics, strikes, power or internet failure, failure of third-party services, government orders or cyber attacks.

14. Privacy

Personal data is processed according to our privacy policy. The controller is BlueMedia AS, reg. no. 933 421 120.

15. Disputes and governing law

[DRAFT — to be reviewed by UAE counsel] The agreement is governed by Norwegian law. Disputes are first sought resolved amicably. This does not limit any mandatory consumer protection rights the User has under the law of the User’s country of residence.

16. Other

If a provision is found invalid, the rest of the agreement remains in force. We may transfer the agreement in a merger, acquisition or sale of the business. These terms are the entire agreement between the parties on this subject.

Not affiliated with DLD or RERA

RERA Exam Ready is independent exam preparation — not affiliated with Dubai Land Department (DLD) or RERA. We do not register candidates for the official exam and do not issue broker cards.